Strapi Maintenance & Support

Maximize uptime, Minimize downtime

Strapi Basic
Support

License-related issues
Billing-related issues
Cloud-related issues

Strapi Standard
Support

Guidance to Admin Panel & Strapi backend
Guidance around implementation
Assistance in maintaining the code base
Creating GitHub bug reports
Best practices advice for deployment

Strapi Premium
Support

Modification for Admin Panel & Strapi backend
Assistance with Strapi version upgrades
Best practice advice for deployment
Best practice advice for content modelling structures

Strapi Community
Support

Community platforms
Resource center
Strapi v4 & v3 documentation
Tutorials
Video library

For end-to-end Strapi Maintenance Support

Our workflow

1. Initiation of Ticket
The client will initiate the tickets by assigning them to the team based on pre-discussed terms.
2. Defining Priorities
The support team will prioritize the tasks after reviewing the tickets and set targets to be achieved.
3. Client Review
The client team and the support team will review the approach and ensure that both are on the same page.
4. Resolving Tickets
The support team start working on resolving the tickets including QA testing to ensure there are no errors
5. Client Approval
The client will go through the solution post which they will provide approvals and close the tickets

1. Initiation of Ticket
The client will initiate the tickets by assigning them to the team based on pre-discussed terms.
2. Defining Priorities
The support team will prioritize the tasks after reviewing the tickets and set targets to be achieved.
3. Client Review
The client team and the support team will review the approach and ensure that both are on the same page.
4. Resolving Tickets
The support team start working on resolving the tickets including QA testing to ensure there are no errors
5. Client Approval
The client will go through the solution post which they will provide approvals and close the tickets

What sets us apart?

We live and breathe digital experience which is why we’re the best in business.

10+ successful projects

Our clients have always received exceptional results with their business being driven to success through our efforts.

5+ years of experience

We have an experience of over a better part of the decade working on headless technology.

In-house development

Our team is in-house and they are fully dedicated to fulfilling all of our clients' needs religiously.

Flexible hiring approach

We don't have any rigid terms of contract.You pay for what you get and for how long you avail our services.

Multi-domain expertise

Our multi-talented developers bring a wealth of knoweledge and unique set of skills to the table in multiple domains.

Service Level Agreement (SLA)

Our services are guaranteed to meet the highest standards of quality with prompt and timely deliverables.

Strapi Support Plans

Discover your perfect match by choosing from these support plans below!

Standard Support

24X7 Premium Support

Definition

Assisting clients with their projects, infrastructure, Strapi apps, bug fixes, troubleshooting, and ongoing development.

Assisting clients with standard support issues along with round-the-clock support for critical situations.

Response time

1-3 business days based on the severity of the issues.

1 hour to 3 business days based on the severity of the issues.

Resolution time

he resolution of the issues depends on the task assigned.

The resolution of the issues depends on the priority of the tasks assigned.

Service hours

Standard 8x5 (8 hours, 5 days a week)

24x7 availability for critical issues and standard 8x5 availability for all issues

Skills & resources

Strapi frontend, Strapi backend, QA, and DevOps.

Strapi frontend, Strapi backend, QA, DevOps, a project manager, and an emergency response team.

Pricing

Get a quote

The Ultimate FAQ Handbook

We are always Q&A central so you can feel free to reach out and ask us anything. Meanwhile, below are the answers to some of the most common queries.

YES, Strapi is headless so you can have multiple heads, multiple frontends, and multiple pages.

Strapi offers various support options including a community forum, official documentation as well as paid support plans.

Strapi is a product built on Node.js application, a database and a UI. As long as these components are able to scale, the performance and the scalability are not going to be a cause of concern.